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Your spotlight on local services


An advocate is a person who represents and works with a person or group of people who may need support and encouragement to exercise their rights, in order to ensure that their rights are upheld.

You may want your advocate to write letters on your behalf, or speak for you in situations where you don’t feel able to speak for yourself.

We have complied a list of organisations with advocates that can help people in Merton, each service offers a different type of help so please take a look at which one would be most useful for you.

There are many advocacy services locally and nationally and we will add to this list when we discover more.

African Educational Cultural Health Organisation (AECHO)
AECHO assists newly settled Africans and others to integrate positively into British society through, this includes an advocacy service.
020 8648 5405 / HnNeale@aol.com / 42 Palestine Grove, Colliers Wood, SW19 2QN

Asian Youth Association
Asian Youth Association provide advocacy, advice, guidance and awareness.
07944 679 375 / raheel12003@yahoo.co.uk / St Mark's Church of England Academy, Acacia Road, Mitcham, CR1 4SF

Association for the Polish Family
Association for the Polish Family provide advocacy and Domestic violence support for the Polish community.
07917 401 064 / slawek.szczepanski@polishfamily.co.uk / www.polishfamily.co.uk / 66-72 High Street, Colliers Wood, SW19 2BY

Bi-lingual Health Advocacy Service
The Bi-lingual Health Advocacy Service is available to Polish, Tamil and Urdu speaking patients living in the London Boroughs of Sutton and Merton. The Health Advocate can provide interpretation and advocacy help during NHS appointments as well as translation of relevant documents. For Bi-lingual Tamil speaking Health Advocate please contact Verni Vijayarajah
020 3458 5158 / 079 2029 8854 / verni.vijayarajah@nhs.net

For Urdu or Polish speaking Health Advocate’s details please contact the Sutton and Merton Community Services Admin Centre:
020 83458 5555 / www.smcs.nhs.uk

Merton and Lambeth Citizens Advice Bureaux
Citizens Advice Merton & Lambeth (CAML) provides information, advice and advocacy services to Community Legal Service quality mark standards on a wide range of subjects including: housing, employment, benefits, debt, consumer, legal and personal. 0844 243 8430 / www.caml.org.uk / 7 Crown Parade, Morden, SM4 5DA

Merton and Wandsworth Asylum Welcome
Asylum Welcome provides services for refugees, asylum seekers and migrants, This includes specialist casework and advocacy service for young people aged 12 – 19.
020 8646 6564 / celia@asylumwelcome.org.ukwww.asylumwelcome.org.uk / The Vestry Hall Mitcham, CR4 3UD

Merton Centre for Independent Living (CIL)
Merton CIL promote the independence of disabled and deaf people in Merton. They offer information and advice, peer support and advocacy.
07449 362 233 / info@mertoncil.org.ukwww.mertoncil.org.uk / Room 22, Wandle Valley Resource Centre, Mitcham, CR4 3FA

Reconstruct provide advocacy for children and young people who are looked after by the local authority in Merton.
020 8540 0020 / yourvoice@reconstruct.co.uk / www.reconstruct.co.uk / 2nd Floor, Tower Lodge, 2 Trinity Road, Wimbledon, SW19 8QX 

Refuge provide Independent Domestic Violence Advocates who give guidance for women going through civil and criminal courts. They help women to obtain injunctions and occupation orders, and help increase conviction rates.
 020 7395 7700 / 0808 2000 247 / info@refuge.org.uk / www.refuge.org.uk

Respond works with children and adults with learning disabilities who have experienced abuse or trauma, as well as those who have abused others. They provide Advocacy as well as other help.
0808 808 0700 / 020 7383 0700 / admin@respond.org.uk / www.respond.org.uk / 3rd Floor 24-32 Stephenson Way, London, NW1 2HD

Royal Association for Deaf people (RAD)
RAD provide advocacy and employment services delivered in sign language by either Deaf staff or those who are fluent in sign language. RAD also provides general information on Health and Social Care Services.
0845 688 2525 / 0845 688 2527 (Minicom) / 07851 423 866 (SMS) /  info@royaldeaf.org.uk / www.royaldeaf.org.uk / Century House South, Riverside Office Centre, North Station Road, Colchester, CO1 1RE

Springfield Advocacy Service
Springfield Advocacy Service offers advocacy to users of mental health services in Wandsworth and Merton, as well as advocacy on the forensic wards at Springfield Hospital.
020 3513 6739 / kat.moore@rethink.org / www.rethink.org/services-groups/services/springfield-advocacy-service / 61 Glenburnie Road, Tooting, SW17 7DJ

Independent Health Complaints Advocacy

Independent Health Complaints Advocacy (IHCA) is a free and independent service that can help you make a complaint about the NHS. In Merton this service is provided by POhWER and they have a wide range of information to support you in making an NHS complaint. They can also provide advocates to work with you and ensure you understand your options and help achieve the outcome you are seeking.

0300 456 2370 /pohwer@pohwer.net / http://www.pohwer.net

Independent Mental Capacity Advocates
0845 0175 198

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MVSC is delighted to have been awarded this contract and we are pleased we will continue our work with health and social care services within the borough. We work successfully in partnership across all sectors and are looking forward to delivering the best possible service we can for local people.