Your Care, Your Way

Help make sure more people get healthcare information in the way they need it.
accessible information

About our campaign

Clear, understandable information is important to help you make decisions about your health and care and get the most out of services. 

The Accessible Information Standard gives disabled people and people with a sensory loss the legal right to get health and social care information they can understand and communications support if they need it. But, is the standard being delivered by services and does it go far enough? 

Our campaign ‘Your Care, Your Way’ aims to:  

  • Find out how well health and care services are delivering the accessible information standard.

  • Make sure that, if the standard covers you, you know your rights.

  • Find out who else has problems understanding information about their healthcare and needs to be covered by the standard. 

Join the campaign and find out about the organisations involved.

Learn how to join the campaign

Connor's story

Audio description (this will play on YouTube)

What rights do you have?

The Accessible Information Standard gives you the right to be given information and communication support when using health and care services.  

If you have a disability, impairment or sensory loss, or are a parent or carer of someone who does, you should expect:

  1. To contact and be contacted by services in ways you find accessible 

  2. Services to give information and correspondence in formats you can read and understand  

  3. To be supported at appointments if needed.  

  4. Health and care services to support you to communicate. 

Find out about your rights

Read more about our campaign

You can get further information about our campaign in a range of accessible formats. 

View accessible formats

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us