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Your spotlight on local services

Patients receiving ‘outstanding care’ from London Ambulance Service


Patients in the capital are receiving ‘outstanding’ care from London Ambulance Service according to the Care Quality Commission (CQC) report published today (29 June).

The report commends the ‘care and compassion’ provided by ambulance crews who ‘go the extra mile’ for patients. CQC also acknowledged the unimaginably difficult circumstances ambulance crews have worked in during the last few months when they have treated patients at the Grenfell Tower fire and after terrorist attacks at Westminster Bridge, London Bridge and Finsbury Park.

Hazardous Area Response Team paramedic Gemma Taylor, who responded to the London Bridge attack and the fire at Grenfell Tower, said: “It can be a really testing job – these types of incidents affect everyone who is involved. But we do this job because ultimately we want to help patients and their families and I’m incredibly proud of what I do. It’s amazing to know you’ve made a difference. Improvements have been made in every one of the five inspected areas and the Service has moved up a rating to ‘requires improvement’. The report recognises sustained progress has been made since the last inspection in February 2017, including significant improvements in emergency preparedness resilience and response. Our response to our most seriously ill and injured patients has also improved and by the end of April we were the top performing ambulance service in the country for reaching these patients within eight minutes – against a backdrop of record demand.*


London Ambulance Service NHS Trust Quality Report


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