Healthwatch Merton is working to help local people get the best out of their local health and social care services. Whether it's improving them today or helping to shape them for tomorrow.
Our success depends on you telling us what’s going on in care services in Merton and how things could change and improve.
There are many different opportunities and ways for you to do this and we invite you to help us to create change together by ‘speaking up’ and getting involved in whichever way possible.
Healthwatch England is the independent consumer champion for health and social care in England, ensuring voices of consumers and those who use services reach the ears of the decision makers. It leads and supports the Healthwatch network, made up of 152 community-focused local Healthwatch’s, of which Merton is one.
By law, those who plan and run health and social care services have to listen and respond to what Healthwatch England say. They actively seek views from all sections of the community, both at a local and national level, making sure that the overall views of people who use health and social care services are heard and taken seriously.
We’re here to help you find your way around the complex local health and social care system.
Visit our ‘Find Services’ page to find information about hospitals, GPs, dentists and urgent care and find feedback from other people about what they think about these services.
If you can’t find what you’re looking for on our website then please do get in touch and a member of the team will do their best to help.
Our Jargon Buster!
Many acronyms and abbreviations are used to save on writing the same set of words over and over.
Some have become common place and are often used instead of actual words, for example the National Health Service is now simply referred to as the NHS.
View our Jargon Buster to hopefully help you understand the most common health, social care and government acronyms.
Message in a bottle
The Lions, Message In a Bottle scheme is a simple idea designed to encourage people to keep their personal and medical details on a standard form and in a common location - the fridge.
The bottle is kept in the fridge, where the emergency services will be able to find it in the event of being called to your home.
They will know you have a bottle by the two labels displayed on the inside of the front door or on the main entrance to your home and the other is for the door of your fridge. Read more here
Merton-i is a portal of information for guidance on where to go to get help. You can find services local to you, discover what’s on in Merton and find out what council-led help and benefits you are entitled to.
MVSC is delighted to have been awarded this contract and we are pleased we will continue our work with health and social care services within the borough. We work successfully in partnership across all sectors and are looking forward to delivering the best possible service we can for local people.