hearing loss and how to comunicate better
How to communicate better with people with hearing loss
COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.
15 October 2020
Virtual Health
Getting the most out of the virtual health and care experience
Working with National Voices, Traverse, and PPL, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.
13 September 2020
Young people in Merton Mental Health Directory
Young People in Merton Mental Health Directory 2020 Refresh
Hearts & Minds and Healthwatch Merton have launched the refresh of the Young People in Merton Mental Health Directory which was originally compiled back in 2017.
25 February 2020
Your Personal Information
Do you want access to personal information held about you?
You have the right to get a copy of the information that is held about you. This is known as a subject access request.
20 February 2020
Do you want access to information held by public authorities?
Do you want access to information held by public authorities?
The Freedom of Information Act 2000 ensures the public have access to recorded information held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland.
4 October 2019
women talking on phone
Where can I go to get help for my health out of hours in Merton?
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Find out where you can go for help when your GP is closed.
24 September 2019
Elderly person sitting on a bench with a friend.
Do you need help getting to hospital in Merton?
If you visited hospital recently, how did you get there? Find out what support is available to help you travel to your hospital appointments.
22 May 2019
lady in GP waiting room
Registering with your GP: understanding your rights
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.
1 April 2019
Elderly woman smiling face on to the camera
What should you expect from home care services?
The number of people being cared for in their own homes is increasing but what should you expect from home care services?
29 August 2017
Woman helping an elderly man use a IPad
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017
Dentist looking at a dental x-ray
10 top tips to get the most out of your dental appointment
Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.
29 November 2016
GP sitting opposite a patient about to take their tempreature
10 top tips to get the most out of your GP appointment
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.
25 November 2015