Resources to help you make a complaint
We know that making a complaint about NHS or social care services can be confusing.
We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
You can also contact us to find out how to get help with making your complaint.
POhWER Offer Independent Health Complaints Advocacy services to Merton residents. T: 0300 456 2370
PALS (Patient Advice and Liaison Service)
St Helier T:020 8296 2508 E: est-tr.PALS@nhs.net
St George's T:020 8725 2453 E: email@example.com
South West London and St George's Mental Health Trust T: 0203 513 6150 E: firstname.lastname@example.org
Tips and tools for making a complaint
Adult social care complaints
Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.
Complaints about NHS services
Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters.
Find out where to start if you have a problem with your GP.
NHS dentist complaints
Find out how to make a complaint about NHS dental care.
NHS Hospital complaints
This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.
Mental health services complaints
If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.
Other NHS services
NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.
Find out information about how a staff member can report a problem in the NHS or an adult social care service