Three Healthwatch Merton Enter and View Authorised Representatives carried out the visit to the Jupiter Ward at Springfield University Hospital.
Healthwatch Merton Enter and View Authorised Representatives (ARs) commented on the friendliness of staff and described the ward atmosphere as ‘welcoming’
ARs felt that safety on the ward was good, and the staffing level was adequate
Generally the noise level through-out the ward was good however it was felt that the TV in the shared communal area was ‘too loud’
It was noted on the pre-visit, as well as the Enter and View visits that the communal telephone was out of order which ARs thought was disappointing for patients as they had to rely on asking staff if they could use the staff cordless phone
- Consider magazines, newspapers and books in quiet area
- Ensure that every patient knows who their named nurse is, and that white boards in patients rooms are kept up-to-date with this information
- Ensure every patient has access to and is involved in creating their own care plan, with support from carers when required
- Ensure patients are well informed about their treatment and medication, and that patients have access to clear information on this.