Three Healthwatch Merton Enter and View Authorised Representatives carried out the visit to the Jupiter Ward at Springfield University Hospital. This document is the Mental Health Trust’s Action Plan response to our report.
Actions and Recommendations
A welcome pack will be distributed to all new admissions to the ward. There is a welcome pack currently in use, the new ward manager is amending this to make it more personalised for Jupiter ward
The ward manager and occupational therapist have contacted the relevant agencies to access their magazines and they will be displayed in the common areas
Occupational Therapists in the ward are leading on this to ensure that we have information available for the 5 Boroughs
Have copies of Healthwatch Enter and View reports available in the common areas on the ward for service users and carers to read.