Enter and View Follow-Up Report

This document is the Enter and View report for the agreed follow up that took place in January 2017.
Man smiling at the camera in a care home


In 2015 Healthwatch Merton decided that due to the changes taking place around Mental Health in our borough and neighbouring boroughs, and some anecdotal evidence, they would carry out an Enter and View visit to Jupiter Ward at Springfield University Hospital. Healthwatch Merton spent time on Jupiter Ward in December 2015 speaking with patients there to find out about their experience as a service user.

That report was then published in January 2016, and South West London and Saint George’s Mental Health Trust who run Springfield Hospital, responded accordingly with an action plan based on the recommendations made.

Key Findings

  1. The friendliness of the staff on the ward was commended by Healthwatch Merton Enter and View Authorised Representatives (ARs)

  2. Safety on the ward was good, and the staffing level was adequate
  3. The ward was noted to be very clean and tidy, particularly the bathrooms and the laundry room
  4. Interactions between the staff and patients observed by the ARs were thought to be very patient and kind.


  1. Activities continue to be regularly reviewed, and Activities Coordinator to find out from patients what they would like to see more of and take part in
  2. Ward consider asking Voluntary and Community Sector Groups to come and run a monthly activity, or attend ward community meetings to promote their service (e.g. Focus 4 1, Rethink Mental Illness or Avanti Club)
  3. Consider magazines, newspapers and books in quiet area.


If you need this report in a different format, please email info@healthwatchmerton.co.uk or call 020 8685 2282. 

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