1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. Where can I go to get help for my health out of hours in Merton?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Find out where you can go for help when your GP is closed.

  3. Do you need help getting to hospital in Merton?

    Advice and Information -

    If you visited hospital recently, how did you get there? Find out what support is available to help you travel to your hospital appointments.

  4. Do you want access to information held by public authorities?

    Advice and Information -

    The Freedom of Information Act 2000 ensures the public have access to recorded information held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland.

  5. Do you want access to personal information held about you?

    Advice and Information -

    You have the right to get a copy of the information that is held about you. This is known as a subject access request.

  6. Young People in Merton Mental Health Directory 2020 Refresh

    Advice and Information -

    Hearts & Minds and Healthwatch Merton have launched the refresh of the Young People in Merton Mental Health Directory which was originally compiled back in 2017.

  7. How to communicate better with people with hearing loss

    Advice and Information -

    COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.

  8. Getting the most out of the virtual health and care experience

    Advice and Information -

    Working with National Voices, Traverse, and PPL, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  9. Help control the virus

    Advice and Information -

    Read advice and information from NHS England and Public Health England about looking after yourself during the pandemic.

  10. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  11. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  12. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  13. 10 top tips to get the most out of your dental appointment

    Advice and Information -

    Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

  14. PPG Best Practice Guide

    Report -

    A guide to Patient Participation Groups (PPGs), with ideas, suggestions, templates and more.

  15. Enter and View Follow-Up Report

    Report -

    This document is the Enter and View report for the agreed follow up that took place in January 2017.

  16. Healthy High Streets Consultation

    Report -

    This report, done in partnership with Public Health Merton shares the views of the kind of high street/town centre residents of Mitcham would like to see.

  17. Merton Lesbian, Gay, Bi-Sexual and Transgender (LGBT) Report

    Report -

    The report from our lesbian, gay, bi-sexual and transgender (LGBT) event - with patient and service user experience, health and social care and more.

  18. Strategies for improving GP services in Merton

    Report -

    We produced a report from research carried out locally with patients that would identify improvements, ideas and solutions for GP services.

  19. Healthwatch Merton Annual Report 2013/14

    Report -

    Our first annual report outlining our workstreams for the coming year and what we’ve done so far.

  20. Enter and View Report Jupiter Ward

    Report -

    Three Healthwatch Merton Enter and View Authorised Representatives carried out the visit to the Jupiter Ward at Springfield University Hospital. Here are the results.

  21. Adult Social Care Consultation on Cuts to Services

    Report -

    Merton Council ran a consultation exercise about how, and from where, they aim to achieve the 2016/17 proposed cuts of £5.06 million to be implemented in 2016-17.

  22. Jupiter Ward Outcome Action Plan

    Report -

    Read the outcome action plan from the visit to the Jupiter Ward at Springfield University Hospital.

  23. Enter and View Report - Beecholme Adult Care 2019

    Report -

    In 2019, based on local intelligence, Healthwatch Merton visited Beecholme Adult Care mental health step-down service which is commissioned by South West London and St George's, and then wrote this Enter and View report of their findings.

  24. Healthwatch Merton Annual report 2019-2020

    Report -

    Our 2019/20 Annual Report

  25. COVID-19 Snapshot Survey Analysis

    Report -

    At Healthwatch Merton we continue to work with our local council, NHS and other service providers to help them understand the needs of their communities in these challenging times.

  26. Out of sight – who cares?: Restraint, segregation and seclusion review

    Report -

    Looks at the use of restraint, seclusion and segregation in care services for people with a mental health condition, a learning disability or autistic people.

  27. Healthwatch Merton annual report 2020-2021

    Report -

    Healthwatch Merton Annual report (2020-2021) – June 2021

  28. ‘what is working well’

    Report -

    The key focus of this snapshot report is to share ‘what is working well’



  29. Long COVID Snapshot Report 21/22

    Report -

    Our Long COVID snapshot report is ready to share and is based on what we heard from you between August 2021 and November 2021.

  30. Healthwatch Merton Annual Report 2021-22

    Report -

    Healthwatch Merton Annual report (2021-2022)

    We would like to thank everyone who helped us to put people at the heart of health and social care.

  31. Local Healthwatch funding 2022-23

    Report -

    Healthwatch England latest report sets out what funding the Healthwatch network has received to carry out its statutory activities in 2022-23.
    Find out the key findings from our latest analysis

  32. Healthwatch Merton Annual Report 2022-23

    Report -

    Healthwatch Merton Annual report (2022-2023)

    We would like to thank everyone who helped us to put people at the heart of health and social care.

  33. Healthwatch Merton Action Plan: Jupiter Ward

    Report -

    This document is the Mental Health Trust’s Action Plan response to our report.

  34. Community Navigator Service Evaluation

    Report -

    This is an evaluation of the Community Navigation Service, across the Holistic Assessment Rapid Investigation Team and the GP Practice.