1. Where can I go to get help for my health out of hours in Merton?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Find out where you can go for help when your GP is closed.

  2. Do you need help getting to hospital in Merton?

    Advice and Information -

    If you visited hospital recently, how did you get there? Find out what support is available to help you travel to your hospital appointments.

  3. PPG Best Practice Guide

    Report -

    A guide to Patient Participation Groups (PPGs), with ideas, suggestions, templates and more.

  4. Enter and View Follow-Up Report

    Report -

    This document is the Enter and View report for the agreed follow up that took place in January 2017.

  5. Merton Lesbian, Gay, Bi-Sexual and Transgender (LGBT) Report

    Report -

    The report from our lesbian, gay, bi-sexual and transgender (LGBT) event - with patient and service user experience, health and social care and more.

  6. Strategies for improving GP services in Merton

    Report -

    We produced a report from research carried out locally with patients that would identify improvements, ideas and solutions for GP services.

  7. Enter and View Report Jupiter Ward

    Report -

    Three Healthwatch Merton Enter and View Authorised Representatives carried out the visit to the Jupiter Ward at Springfield University Hospital. Here are the results.

  8. Jupiter Ward Outcome Action Plan

    Report -

    Read the outcome action plan from the visit to the Jupiter Ward at Springfield University Hospital.

  9. Merton charity launch new app to tackle anxiety in teens

    News -

    stem4 Merton, the award winning teenage mental health charity has launched their new app Clear Fear aimed to help children and young people manage anxiety.

  10. Have your say on the new sexual health strategy for Merton

    News -

    Help inform the direction the Council's Public Health department when commissioning sexual health services.

  11. New mindfulness-based chemsex recovery programme from Spectra

    News -

    Spectra have launched a new Mindfulness-Based Chemsex Recovery Programme for gay and bisexual men (cis and trans) and men who have sex with men.

  12. Have your say on implementing the NHS Long Term Plan

    News -

    The NHS Long Term Plan included suggested legislative changes to help implement the plan faster and more effectively.

  13. New website to give essential information about services in native tongue

    News -

    Healthwatch Merton is pleased to see the launch of a free website for anyone new to living in London, who doesn’t speak English as a first language.

  14. Merton Health and Care Plan

    News -

    This plan has been published as a discussion document and has used the ideas generated during an event held in November 2018.

  15. Do you want access to information held by public authorities?

    Advice and Information -

    The Freedom of Information Act 2000 ensures the public have access to recorded information held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland.

  16. Do you want access to personal information held about you?

    Advice and Information -

    You have the right to get a copy of the information that is held about you. This is known as a subject access request.

  17. COVID-19 latest restrictions and temporary changes at our neighbouring hospital

    News -

    COVID-19 latest restrictions and temporary changes at our surrounding hospitals

  18. Support from One You Merton during COVID-19

    News -

    One You Merton have recently adapted their services so that they support people as well as possible under the current governmental restrictions due to the COVID-19 pandemic.

  19. Support from community organisations during COVID-19

    News -

    Community organisations continue to support Merton's residents during this time.

  20. COVID-19 Snapshot Survey Analysis

    Report -

    At Healthwatch Merton we continue to work with our local council, NHS and other service providers to help them understand the needs of their communities in these challenging times.

  21. Help the NHS and your local community this winter by sharing your views about the flu vaccination

    News -

    Are you from a BAME (Black, Asian, minority ethnic) community and living in the borough Merton?
    If yes, South West London CCG would love to hear from you to help shape their community messages around the winter flu vaccine.

  22. Become a Community Champion and help keep COVID-19 out of Merton

    News -

    Do you want to help stop the spread of COVID-19 by sharing clear and consistent messages? Register to become a COVID-19 Community Champion!

  23. Looking After Yourselves

    News -

    A range of resources and information to help you look after yourself.

  24. CQC - Developing our future strategy

    News -

    Care Quality Commission as part of developing their next strategy are sharing their latest thinking on a range of key areas.

  25. Out of sight – who cares?: Restraint, segregation and seclusion review

    Report -

    Looks at the use of restraint, seclusion and segregation in care services for people with a mental health condition, a learning disability or autistic people.

  26. How to communicate better with people with hearing loss

    Advice and Information -

    COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.

  27. Getting the most out of the virtual health and care experience

    Advice and Information -

    Working with National Voices, Traverse, and PPL, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  28. ‘what is working well’

    Report -

    The key focus of this snapshot report is to share ‘what is working well’



  29. Latest E-bulletin

    News -

    Our E-bulletins let you know what we have been up to and highlights both local and national health and care updates and opportunities.

  30. Your Care, Your Way

    News -

    Help make sure more people get healthcare information in the way they need it.

  31. Long COVID Snapshot Report 21/22

    Report -

    Our Long COVID snapshot report is ready to share and is based on what we heard from you between August 2021 and November 2021.

  32. Healthwatch Merton Annual Report 2021-22

    Report -

    Healthwatch Merton Annual report (2021-2022)

    We would like to thank everyone who helped us to put people at the heart of health and social care.

  33. Our position on patient transport

    News -

    Getting to healthcare appointments can be impossible for some people – especially those who cannot travel or afford it. Find out what we’ve recommended decision-makers do to improve the situation.

  34. Help shape the London Ambulance Service's five year Strategy (2023 - 2028)

    News -

    London Ambulance Service (LAS) have asked Healthwatch Merton to gather feedback on what we think their priorities should be for their next strategy (2023 - 2028)

  35. GP Patient Survey 2023

    News -

    In early January, NHS England will invite around 2.4 million randomly selected people registered with GP practices to answer a GP Patient Survey questionnaire about their experiences.

  36. St Helier Managing Director tells us "patients deserve better"

    News -

    After recent media coverage; Pete Flavell Chief Executive Officer Healthwatch Sutton on behalf of both Healthwatch Merton and Healthwatch Sutton wrote to James Blythe, Managing Director at St Helier Hospital. He told us that patients deserve a better hospital environment, and that while they do everything they can to ensure patients get safe and effective care, this relies on workarounds which aren't sustainable.